All naturaLab products are made by hand with natural ingredients, taking into account hygiene measures and complies with EU cosmetic regulations with CPSR (safety report) reports.

Absolutely! Crueltyfree means that a product or product ingredients have not been tested on animals. All products at naturaLab are cruelty-free.

Thank you for saving our environment by selecting soap bar/ shampoo bar! In order to prolong and avoid mushy bars, here's are few tips for you: Always keep your soap in an appropriate soap dish that allows for drainage, avoid storing your soap in a place that is constantly in contact with water. Let the soap air dry, its moisture will make a bar of soap harder (and therefore less likely to crumble), so that it lasts longer. The more time your soap spends completely dry, the longer it will last. You can cut the bar of soap into smaller pieces by simply using your kicthen knife. Then store the unused pieces in a cool & dry place.

Sorry, naturaLab cannot accept returns once the product has been opened and used.

Sorry to hear that you developed an allergy from the product. We strongly advise path test before using any product regularly. Depending on your skin condition, different individuals may have different reactions from using the same product. naturaLab is not liable for your skin condition after using the products. No return or refund will be accepted.

You may lather the shampoo bar in your wet hands to create foam, or just simply rub the bar on your wet hair. It wouldn't take long to create thick foam, massage from your scalp down to the end of your hair, rinse with water. While shampoo is formulated specifically to clean off sweat, dead skin cells, and hair products, conditioner strengthens them with a protective coating, prevents breakage, and promotes hair growth.

- privacy policy - terms and conditions

You can fill in the contact form on "contact" on the menu, or email to info@naturalab.website . We normally response within two business days.

Follow naturaLab on social media for latest news & promotions; facebook instagram

You can enter and apply the code into the ‘promo code’ field at checkout.

Promo codes must be redeemed at check out. naturaLab cannot refund you if you forgot to enter the code.

naturaLab online gift cards make shopping for the perfect gift easy. They can be sent by email directly to your recipient as soon as your order, or you can set up a special date for your gift card to be received by leaving a note upon checkout. You could also choose to print the gift card at home. Each gift card contains a unique code for your recipient to use when shopping in the naturaLab online store. You can find our gift cards on our products page, where they can be added to your cart and checked out, like any other of our products.

Gift cards are valid for 12 months from the date of purchase.

please send your enquiry to info@naturalab.website and include all relevant order details. naturaLab will respond you within 24hours.

Unfortunately naturaLab is not able to add items to your order once it has been submitted, nor can naturaLab combine orders placed at separate times.

if you have ordered an item that is faulty or damaged upon delivery, please contact naturaLab by email info@naturalab.website ,describing the issue and attaching a photo or video of the product. naturaLab will do its utmost to respond to your email within 24hours. naturaLab does not accept exchanges or returns otherwise.

For hygiene reasons, please note that naturaLab does not offer exchange or refund unless the wrong item has been delivered or the product was already damaged upon delivery. In that case naturaLab will bear the delivery cost and replace the product with a new one. In the event that the damaged item is no longer available, naturaLab will advise you to replace with another product.

Please send an email with your order details to info@naturalab.website , naturaLab will respond you within 24hours.

You should receive your goods within 3-7 working days in Netherlands. 7-14 working days within European Union & Switzerland. 14-30 working days internationally. These timeframes can vary depends on what postal service you've chosen upon checkout.

Standard shipping is €6.95 within the Netherlands, we offer free shipping over €50 order. We also offer free shipping for European Union and Switzerland over €100 order, and flat rate of €19 for order less than €100. For international shipping, the cost may vary based on the product weight you order, it will shown upon check out.

naturaLab offer international shipping, the final cost of shipping is shown at checkout once you have added your delivery location. Please noted that naturaLab do not take responsible incase of custom fees.

You can email to info@naturalab.website within 24hours for address changes.

Please send us an email with your order details to info@naturalab.website . naturaLab can launch a missing parcel investigation with delivery company. Please note this can take up to 10 business days. if you provide authority to leave for your order please note that naturaLab cannot accept responsibility if your parcel is lost or stolen after delivery has been made.

Yes. simply choose ‘click and collect’ upon checkout. naturaLab will contact you as soon as your order is ready to collect. Please noted that pick up is only available in Amsterdam.